Privacy Policy
Dorn's Gas Inc.
Effective date: October 5, 2026
Dorn's Gas Inc. respects your privacy. This policy describes how we handle information in connection with dornsgas.com, customer service, and our text messaging program.
Information we collect
We collect information you provide when you contact us, request propane deliveries or service, manage your account, or communicate with us by telephone, email, or text message. This may include your name, mailing or service address, email address, telephone number, account and service details, message content, and records of your text messaging consent and preferences. Our hosting and communications providers may also process technical information, such as IP addresses, browser information, access logs, and message delivery records, to operate and protect their services.
How we use information
We use information to respond to inquiries, provide propane delivery and service, coordinate appointments, manage accounts and billing, send requested service updates, maintain consent records, and protect our business and customers. We do not send marketing or promotional emails or text messages.
Mobile information and SMS consent
We do not sell or share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for their own purposes. We use Nextiva and participating telecommunications carriers to deliver our customer service texts; these providers process information only as necessary to operate the messaging service on our behalf. Our service-provider disclosures do not authorize independent use of SMS consent or mobile information for marketing.
Other disclosures
We may provide information to service providers that help us operate our website, administer customer accounts, process payments, and deliver propane or related services, as necessary for those functions. We may also disclose information when required by law or to protect legal rights, safety, and security. These disclosures do not permit third parties to use text messaging opt-in data or consent for their own marketing purposes.
Online bill pay and third-party websites
Our website links to an online bill-pay portal at dornsgas.myfuelportal.com. Information you enter in that portal is processed through its operators and payment service providers. Please review the privacy notices presented there. This policy does not describe the independent practices of other websites linked from our website.
Your choices and information requests
You may contact us to request access to or correction of information associated with your account, or to request deletion, subject to applicable legal and recordkeeping requirements. We may need to verify your identity before responding. You may stop customer service text messages by replying STOP. You may receive one message confirming your opt-out. Opting out of texts does not cancel your propane service or customer account. For messaging assistance, reply HELP or contact us below.
Retention and security
We retain information as needed to provide service, document messaging consent and opt-outs, meet recordkeeping obligations, and resolve disputes. We use reasonable safeguards to protect information. No electronic transmission or storage method is completely secure. Please do not send payment card details, passwords, or other sensitive information by text message.
Changes to this policy
We will post revisions on this page and update the effective date. Please review this page periodically for changes.
Contact us
Dorn's Gas Inc.
5898 Toyota Pl., Fresno, CA 93725
Mailing address: 1865 Herndon Ave Ste K Box 576, Clovis, CA 93611
Telephone: (559) 867-3505
Email: jz@dornsgas.com
SMS Terms
Dorn's Gas Customer Service Messaging
Effective date: October 5, 2026
With your consent, Dorn's Gas Inc. sends customer service text messages about propane deliveries, service scheduling, account updates, and responses to your inquiries. We do not send marketing or promotional texts. Providing a telephone number alone does not enroll you in our text messaging program.
Message frequency varies based on your service needs and interactions with us. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing goods or services.
Reply STOP to opt out. You may receive one confirmation message; no further messages will be sent through the program unless you opt in again. Reply HELP for assistance, or call (559) 867-3505 or email jz@dornsgas.com.
Carriers are not liable for delayed or undelivered messages. Text messaging is not an emergency service. For an emergency, call 911.
For information about how we handle your mobile number and messaging consent, see the Privacy Policy above.